Frequently Asked Questions
This category contains our frequently asked questions and their corresponding answers. If your issue is not covered within this category, please do not hesitate to contact us!

How long does it take to get my new video?
Normal turn around time is 7-10 days, once the script is received or written. If we are writing the script for you, an additional 3-5 days are needed.

Can I put the video any where on my site?
Yes, however, you can not put our videos over hyper links on your site. The design of our player will not allow the covered links to be accessed. Since the video player is a Flash component, it is recommended that you do NOT place it on top of any other Flash components, as some web browsers do not support this. See also Known Issues.

Can I have special additions/deletions to the video player?
Yes, you can. Please call and specify the addition or deletion you would like and we will give you a price quotation.

Are there any fees for hosting the video?
Will will send you your video .flv file to your webmaster so they can host your video for you, usually at no additional cost. There is a minimal hosting fee of $12.95/mo if you host it on our servers.

Can I host the video on my server?
Yes, you can host your video on your server. We will provide you with the necessary instructions for your webmaster to install the .flv video on your servers. Check with your webmaster to determine if there is a fee for hosting video on their servers if you don’t host your own site. Most webmasters do not charge to host your video.

Do you provide instructions for installing my new video?
Yes, we do. Along with your completed video, we provide simple installation instructions. Your web designer or technical liaison with HTML and or JavaScript knowledge is the best person to assist you if you are uncertain. We are happy to install your video for you for a fee of $75.00. Please contact us for details.

Can I regulate how often the actor walks out on my site?
Yes, you can. You can have your visitors view your web spokesperson videos at intervals you choose. The player will still display itself, however the video will not autoplay. Please contact us for details. See Cookies.

Do I need to change my web design?
No. Our proprietary video players are transparent and lay over your current web design.

How many words should my script contain?
30 Seconds = Approx. 80 Words
60 Seconds = Approx. 160 Words

Who do I contact for assistance with actor selections?
Please contact Mary Kay Miller for assistance in selecting just the right actor for your production. 877-295-5611.

What if I need an actor I don’t see listed in your actor store?
Please contact Mary Kay Miller for assistance in selecting just the right actor for you. 877-295-5611. We will do our very best to find exactly what you are looking for.

Can I send in special props and wardrobe?
Yes. Please let us know what you will be sending so we may incorporate it into your video. We have a large selection of costumes and props. Please contact us for a quotation and details. We go the extra mile to find everything you need!

Can you help me write my script?
Yes. We have a professional script writer on staff ready to assist you. A 30 second script is $250.00 and a 60 second script is $400.00.